Customer feedback is a great way for a business to judge how they're doing. You can think you're doing a great job and that
you're on the right track, but by listening to your customers, you can know for sure.
If you don't know what customer feedback is, you should. It's one of the surest ways of knowing beyond a doubt that your
company is meeting customer needs and doing what you promise to do every day.
I
FOUND THE "LAPTOP GUY" ON THE INTERNET AND WAS IMPRESSED BY THE SITE. NOT
WANTING TO SEND MY LAPTOP TO AN UNKNOWN PERSON, I DECIDED TO ACTUALLY VISIT THEM
IN COLUMBUS, OHIO. I WAS GREETED BY VERY PROFESSIONAL STAFF INCLUDING "ZOE".
THEY DIAGNOSED AND CLEANED MY LAPTOP AND SHIPPED IT BACK IN A PACKING BOX
DESIGNED FOR LAPTOPS. I WILL DEFINATELY BE SENDING MY WIFE'S COMPUTER TO THEM
FOR REPAIRS. CONGRATULATIONS LAPTOP GUY FOR A JOB WELL DONE!! James
I
was very impressed with your customer service. I don't know much about
computers, however I felt like the process was explained well and I knew what to
expect when I left my computer. Also, the customer service people answered all
of my questions and did not make me feel dumb about asking. I will definately
recommend the laptop guy to family and friends! Alexandria
I just wanted to let you know that I LOVE that The Laptop Guy has worked with us to set up a custom process for our laptops that need repair. The ability for me to view and pay invoices online, and the emails I receive from you when approval is needed for repairs are such a time saver! Things are easier for myself, Our Stores, and the customer when we can move things along quickly. It is simple and easy. Much thanks to Todd, yourself, and everyone there! Ryan
James